For some businesses the answer is clearly yes. Anywhere somebody is deciding whether to spend time in your space rather than merely buy from it. Venues being considered for events, gyms and studios where the environment is much of the product, clinics and practices where people are anxious and want to know what they are walking into, restaurants where atmosphere is part of what is being sold, and anything where the layout is genuinely unusual. In those cases a tour reduces a specific hesitation, and reducing hesitation is the whole job.
For most other businesses it is an expense that produces very little. A tour of a professional office where the customer will spend forty minutes in one meeting room answers a question nobody asked. A tour of a retail shop where the product matters more than the setting is unlikely to change a purchase decision. The cost is not enormous, and neither is the return, which makes it a poor use of a first year budget that has better claims on it.
If you do commission one, the practical details determine whether it gets used. It needs to load quickly and work properly on a phone, because that is where it will be opened, and many older tour formats do neither. It should be linked from your business profile and your contact page rather than buried, and it will need redoing whenever you meaningfully change the space, which is a recurring cost people forget when they treat it as a one time purchase.
The cheaper version worth trying first is a short walkthrough video filmed on a phone, narrated by you. It is less impressive and it answers the same underlying question, which is what the place is like and whether the person behind it seems reasonable. If that produces the reassurance you were hoping for, you have your answer at a fraction of the cost.
If you do publish one, measure whether anybody opens it before renewing or replacing it. Most tour platforms report view counts, and a tour that receives a handful of views a month is telling you the hesitation you built it to address was not the one people actually had. That is useful information rather than a failure, and it is worth collecting before the question of updating it arises.